نشارك البيانات فقط عند الحاجة مع: مزوّدي الخدمة/المعالجين، مزوّدي الدفع، خدمات الخرائط/الموقع، مزوّدي الإشعارات، مزوّدي البنية التحتية، ومقدّمي الخدمة (الفنيين) بالقدر اللازم لتنفيذ طلبك، والجهات المختصة عند الاقتضاء النظامي.
This policy describes how the TAM | تم home-services platform and app collects, uses, and protects your data when you use our services.
1) Account information
Name, email, phone number, and account identifier — used for account creation, authentication, service delivery, account management, and communications.
2) Address & location
Service address and the location you choose to share to set the service location. Used only to help you select/provide the service location. No background location collection.
3) Orders & service information
Requested services, order details, scheduling, service status, and the customer/technician interactions needed to fulfill the service.
4) User-generated content
Chat messages, photos/files shared in order or support flows, reviews/ratings, and reports — processed for service delivery, support, trust & safety, abuse prevention, and dispute resolution.
5) Payment information
We may process payment-related transaction information. Payments are handled by external providers — Moyasar, Tamara, Tabby — who process payment data under their own policies. We do not store your full card details.
6) Notifications & device data
Push token and device/app identifiers required for notifications via Firebase Cloud Messaging — for order updates and service/account communications.
7) Maps
We use map services (including Google Maps) for address/location functionality where needed.
8) Backend & service providers
Supabase as a backend/data service provider; an SMS provider (Msegat) for verification codes; and an email service provider for account messages.
9) Data sharing
Shared only as needed with processors, payment providers, map/location providers, notification providers, infrastructure providers, service providers (technicians) to fulfill your request, and authorities where legally required. We do not sell your personal data.
10) Data retention
Retained only as needed for services, legal obligations, security, disputes, fraud prevention, and legitimate business records. After account deletion, some financial/legal records may be retained where required; other data is deleted or anonymized where appropriate.
11) Account deletion
Delete your account from within the app, or submit a request via the Delete Account page.
12) Security
We use appropriate technical and organizational measures to protect information. No system can guarantee absolute security.
13) Your rights
Request access, correction, or deletion of your data, and contact us regarding privacy, subject to applicable law.
14) Children
The service is not directed to or intended for children.
15) Third-party processing
Processing may occur through contracted service providers subject to their terms and applicable requirements.